LiteTravel FREQUENTLY ASKED QUESTIONS

Just choose your style from the drop down menu on the product page (if applicable), then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order shortly and let you know when it's on its way.

Once your package is dispatched, you will receive an email notification with your tracking number and a link to track it on. Make sure to check your Spam/Junk folders too, just in case it landed in there.

When you place an order, you have 24 hours to contact our customer service team and request a cancellation or modification.

After 24 hours, we’ve already started working on your order and it is too late to cancel it or modify it.

To cancel an order, please provide all the details concerning the item(s) you want to cancel as well as your order number.

To modify an order, please include all the details of your order: order number and style, then specify the item you would like to change it for and we’ll do our best to help you!

We accept Visa, Mastercard, AMEX, PayPal, cards as well as Apple Pay.

Your card will be charged just after your order has been successfully placed in our store.

We support over 140 currencies. You'll have the option of changing the currency to USD if desired through the drop down menu at the top right corner of any our our pages.

It will take us 2-5 business days to package your items and make sure your order is everything you hoped it would be prior to shipping.

Please note: some of the items in our catalog are so popular that the shipping times may take longer than the estimates below.

Shipping Time Estimates

US, UK, EU, CA, HK, SG, AU, JP: 7-14 Days

Every where else in our wonderful world: 20-30 Days

*Please see note below for International buyer and duty fees

A tracking number will be sent to you by email right after your package has been dispatched (a few days after your order has been placed). If you haven’t received your tracking number within 3 business days, please contact our support team and we’ll be happy to assist!

It may take up to 24 hours for your package to show up in the forwarder's tracking system.

For international orders, tracking information is available until the package leaves its country of origin. After that, the tracking log is usually transfered to your local mailing service (e.g. USPS for US orders, CanadaPost for CA orders, etc.).

If your item has not arrived within 45 days after having ordered, contact us and we'll do our best to help you!