MY ORDER

Just choose your style from the drop down menu on the product page (if applicable), then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order shortly and let you know when it's on its way.

Once your package is dispatched, you will receive an email notification with your tracking number and a link to track it on. Make sure to check your Spam/Junk folders too, just in case it landed in there.

When you place an order, you have 24 hours to contact our customer service team and request a cancellation or modification.

After 24 hours, we’ve already started working on your order and it is too late to cancel it or modify it.

To cancel an order, please provide all the details concerning the item(s) you want to cancel as well as your order number.

To modify an order, please include all the details of your order: order number and style, then specify the item you would like to change it for and we’ll do our best to help you!

First, double check your Spam/Junk folders, as well as your other email accounts.

Still can’t find it? No worries, just contact us and one of our customer happiness reps will be ready to help you!

LITE TRAVEL

Lite Travel is an online retailer of travel-related products. As we supply and ship our products directly from the source to you, without middlemen putting their mark-ups on our products, you get the highest quality product for a reasonable price!

If you want more info on Lite Travel, check out our About Us section!

OUR GUARANTEE

All of our products are carefully inspected for quality and we will replace any damaged or incorrect item free of charge. Please see our Return and Refund Policy (hyperlink to the relevant page) for further details.

PAYMENT

We accept Visa, Mastercard, AMEX, Discover, JBC and Diners Club cards as well as Paypal and Apple Pay.

Your card will be charged just after your order has been successfully placed in our store.

We support over 140 currencies. You'll have the option of changing the currency to USD if desired through the drop down menu at the top right corner of any our our pages.

Lite Travel adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

SHIPPING & DELIVERY INFO

It will take us 2-5 business days to package your items and make sure your order is everything you hoped it would be prior to shipping.

Please note: some of the items in our catalog are so popular that the shipping times may take longer than the estimates below.

Shipping Time Estimates

US, UK, EU, CA, HK, SG, AU, JP: 7-14 Days

Every where else in our wonderful world: 20-30 Days


*Please see note below for International buyer and duty fees

A tracking number will be sent to you by email right after your package has been dispatched (a few days after your order has been placed). If you haven’t received your tracking number within 3 business days, please contact our support team and we’ll be happy to assist!

It may take up to 24 hours for your package to show up in the forwarder's tracking system.

For international orders, tracking information is available until the package leaves its country of origin. After that, the tracking log is usually transfered to your local mailing service (e.g. USPS for US orders, CanadaPost for CA orders, etc.).

It may take up to 24 hours for your package to show up in the forwarder's tracking system.

For international orders, tracking information is available until the package leaves its country of origin. After that, the tracking log is usually transfered to your local mailing service (e.g. USPS for US orders, CanadaPost for CA orders, etc.).

Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method.

Shipping costs are then calculated and added to your subtotal at the bottom of the page.

INTERNATIONAL BUYERS

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility. If any duties apply, these may be charged at the time of receiving the package.

Please check with your country's customs office or local post office to determine what these additional costs will be.

*All items cannot be shipped to the following countries: Guatemala, Bolivia, Peru, Montenegro, Syria, Kuwait, Georgia, North Korea, Jordan, Ecuador and Morocco.*

RETURN AND REFUND

We apologize for any inconvenience and we’d be delighted to help you right away by offering a free replacement order.

Please see our Return and Refund Policy (hyperlink to the relevant page) for further instructions.

Please visit our Return and Refund Policy (hyperlink to the relevant page) page if none of the above answers to your question.